Billing
Last updated on May 21, 2026
TofuPilot bills through Stripe, so card numbers never touch our infrastructure. For what each plan includes, see Lab, Pro, and Enterprise.
Where to find your subscription
Each organization carries its own subscription, and you reach it from the user menu.
You will see the current plan, billing cycle, payment method, and a link to the Stripe customer portal.
Upgrade
You upgrade your plan from the Subscription tab, and Lab to Pro is self-serve while Pro to Enterprise routes through sales.
The first Pro invoice covers the partial month from the upgrade date, prorated.
Update payment method
You manage payment details through the Stripe portal linked from your subscription.
Monthly vs annual
Pro defaults to monthly billing. To switch to annual (discounted), email support@tofupilot.com.
Enterprise is annual by default.
Download invoices
You can pull invoice PDFs straight from the Stripe portal.
Invoices break out seat, station, run overage, and storage overage, and the line items match what you see on Settings > Usage.
Billing email
The billing email is the address Stripe uses for receipts and dunning, and it does not need to match an organization member.
Cancel or pause
You can cancel or pause your subscription from the Stripe portal, and the organization stays active through the end of the cycle.
After the cycle ends, the organization drops to Lab and all data is preserved.
Canceling does not delete data. To remove your organization, delete the organization separately under Settings > Organization > Delete organization.
Failed payments
If a charge fails, Stripe retries it over the next few days. While the subscription is past_due:
- The dashboard shows a banner with the next retry date.
- The organization keeps full access.
- Stripe emails the billing address.
If every retry fails, the subscription moves to unpaid and access drops to read-only until you restore payment.
Tax and VAT
Stripe calculates tax from the billing address. EU customers can add a VAT ID for reverse-charge invoicing, and US customers in tax states see sales tax on every invoice.
For exemption (universities, government, non-profits), email support@tofupilot.com with your certificate.
Questions
For quotes, contract terms, custom add-ons, or refunds, reach out at support@tofupilot.com.
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